Privacy Policy

General
Our privacy policy is designed to protect the privacy of the users of the website and is part of our Terms and Conditions. The policy applies to all our products unless specific deviations are made in writing. We respect the privacy of all users of the website and shall ensure that the personal information you give us will be treated confidentially.

 

In so far as we in the course of the ordering process, which is necessary for the purchase of products or services, requests of personal data from the user, control, processing or use, of such personal data, occurs only in the context of the Dutch and European data protection legislation. Users can visit our website and inform themselves of the contents without having to enter personal data. Personal data can be provided by the user voluntarily, for example when an order is placed, when signing up for a subscription, a newsletter or similar functions use.

 

What data do we collect?
This personal information may include (but is not necessarily limited to):

  • First and last name;

  • Address;

  • E-mail address;

  • Phone number;

  • Date of birth;

  • Name of your bank and/or credit card data; and/or

  • Order history.

 

How do we collect your data?
You directly provide Tecklenborgh with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser's cookies.

 

Tecklenborgh may also receive your data indirectly from and/or store on the following sources:

  • Facebook;

  • Google;

  • Linkedin

  • Instagram;

  • Hotjar and/or

  • Wix.

How will we use your data?
We use the information to supply our products quickly. In respect of any other purposes, any personal data will only be used with the permission of the user. We will not sell personal information to third parties, and will only make available personal data available to third parties that are involved in the execution of the user's order.


How do we store your data?
We use security techniques to prevent the loss, mutilation or any other modification of information.

The information you share with us is private and not public. You are free to choose what information you share with us.

Third-Party Payment Processor
We use third party payment processors Stripe and Adyen for all payments. Tecklenborgh does not store credit card details and instead relies on Stripe or Adyen for this. We use a third party payment processor to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to the third party processor whose use of your personal information is governed by their privacy policy, which may be viewed at https://stripe.com/us/privacy and/or https://www.adyen.com/nl_NL/policies-and-disclaimer/privacy-policy.


Marketing
If you respond to a promotion or contest, we ask your name, address and e-mail address. This information is used to perform action, to announce the winner(s), and to measure the response to our marketing campaigns.

If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Tecklenborgh from contacting you for marketing purposes or giving your data to related party of Tecklenborgh.

If you no longer wish to be contacted for marketing purposes, please contact us via the contact form.


What are your data protection rights?
Tecklenborgh would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access

  • You have the right to request Tecklenborgh for copies of your personal data. We may charge you a small fee for this service.

  • The right to rectification.

  • You have the right to request that Tecklenborgh correct any information you believe is inaccurate.

  • You also have the right to request Tecklenborgh to complete the information you believe is incomplete.

  • The right to erasure

  • You have the right to request that Tecklenborgh erase your personal data, under certain conditions.

  • The right to restrict processing.

  • You have the right to request that Tecklenborgh restrict the processing of your personal data, under certain conditions.

  • The right to object to processing.

  • You have the right to object to Tecklenborgh's processing of your personal data, under certain conditions.

  • The right to data portability.

  • You have the right to request that Tecklenborgh transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. We also use cookies of among others: Facebook, Instagram, and Google to enable social media integration on our websites.

If you do not accept cookies, you can always indicate this yourself in your browser. If you disable cookies, certain functions may not work optimally or perhaps you cannot use certain services.

For further information, visit allaboutcookies.org.

 

Changes to our privacy policy
Tecklenborgh keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 20 June 2021.

 

How to contact us
If you have any questions about Tecklenborgh's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via the contact form on our website.